Customer Relationship Managment

The design of GoldMine Enterprise benefits from the input and best practices of the world's largest CRM user base.

Relationship Management

Manage relationships the way you naturally organize your business, by account, household, distributors or other specially defined category-go beyond generic customer or contact categories

Centralize information in one repository-integrate third-party "data silos," Finance or Accounting departments, order management systems, back-end ERP, and more.

Gain a 360 degree view of your customer or other relationship data-data from any system and any source, exposed for use or integrated robustly-you decide.

Sales Sales Management

Opportunity Management

• Real-time visibility into all your sales activities, including product and services information and revenue details
• Built-in Sales Methodology support keeps processes consistent and sales cycles on track
• Easy-to-use interface helps you manage all information surrounding sales opportunities

Forecast Management

• Forecast tools enable sales users to better predict, manage, and analyze their pipeline
• Ensures sales users stay focused on reaching their sales quotas
• Forecast dashboards allow management to view, analyze and manage forecast figures, properly and accurately

Quoting

• Integrated Quoting Tool automates what previously were common failure points in the sales process
• Guaranteed consistency of customer information, products, pricing, and cross-selling offers
• Flexible approval processes allow you to standardize quotes and manage exceptions

Marketing Automation

Campaign Management

• Create and manage campaigns easily
  
• Create test campaigns and run trials. Predict and quantify campaign ROI
  
• Fine-tune campaigns, as they roll out, using real-time data
  

• Distribute leads to the right person automatically using configurable business rules
  
• Adjust and optimize your management in real-time-rank, qualify, reassign, and more,
  
• Use extensible business logic to maximize the value of your lead analysis
  

• Consistent, real-time answers via email, telephone, Web and all other access points
  
• Access to full customer case history, including data pulled from sources across the organization
  
• Customer support Best Practices and opportunities to streamline processes increase productivity

GoldMine CRM – Helping Salespeople Sell
Automating Leads to Sales - Prioritize Leads Stop Tracking Dead Leads
Creating a Customer-Centric Marketing Organization
Customer Relationship Management: 10 Steps to Success
Managing Your Most Precious Asset...Your Customers
GoldMine Premium Edition "Top Reasons Why to Buy"
Integrate Sales and Marketing - Create a Convergence for Better Lead Management

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