360 degree Customer Centric Solutions

Infinite Communication Management
FrontRange Voice gives the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or run a call centre for a large, distributed enterprise.


Customer Relationship Management - A close eye on your customers is a close eye on your goals
Service Management - Best technology. Best practice. Best productivity
Managed Services - Reduce risk. React faster. Rationalise resources
Communication Management - The clever choice for corporate communications
Mobility - The right track for your business mobility
The next generation of Asset Management
Professional Services - Smart advice. Seamless technology. Superb support

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The clever choice for corporate communications 360 degree - customer centric solutions

Businesses on board with Infinite replace expensive and limited telephony hardware with smart software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly and align easily with changing process, demand and staffing.

Service levels and productivity go up. Costs go down. Here are four big reasons why:

1. Office Phone – simply the smartest phone system around
Access traditional and Internet phone services from one system, while deploying a feature-rich IP-PBX business telephone system, VoIP, interactive voice response (IVR), auto attendants, softphone/agent dashboard, unified voice and email.

  • Desktop Handsets
  • PC Soft Phone
  • Unified Messaging

2. Support Desk – big shoulders to lean on
Increased first-line resolution, lower call volume and lower costs. Choose from a comprehensive service management suite. Efficiently log call tickets, enable customer voicemail ticket generation and password reset.

 

  • Screen "Pop" Information
  • Self Service Management
  • Skills Based Routing, and more

3. Telesales – truly sales focussed telephones
FrontRange Voice is the only telephony system with integrated customer relationship management (CRM), managing the customer's experience and leverage information with each call.

  • Automated Dialer
  • Call Scripting
  • Call Routing

4. Remote Users – telephone networks that travel well
Gets the right call to the right person, regardless of their location. From a single server, use VoIP to extend advanced telephony features to remote offices, telecommuters, and mobile workers.

  • At Home Agents
  • Outsourced Agents
  • Distributed Facilities

Click here to help your business perform better, now!

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